Terms and conditions of use

 

General

In these terms and conditions, the "Company" will mean Bellota-Bellota® (Bellota-Bellota® Hong Kong, 2503 Bank of America Tower, 12 Harcourt Rd, Central, Hong Kong with the following certificate No : 35719559-000-02-16-6) and the "Customer" will mean any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

  1. The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability.
  2. The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and style.
  3. Prices charged for purchases on this website may be different from those charged in our stores.
  4. The prices charged are those applicable on the day you order.
  5. All orders are subject to confirmation of final availability and Bellota-Bellota® reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in the Customer’s order, we will notify the Customer by phone or email before delivery.
  6. It is illegal to sell alcohol to people under the age of 18. By placing an order with alcohol products, the Customer confirms that he/she is 18 years old or above. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery or delivery shall be withdrawn and attempted at another time agreed.

Registration

You are required to register before placing any order through this website. During the registration:

  • You must provide us with accurate, complete and up to date registration information;
  • You must safeguard your username and password;
  • You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you;

The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.

Breakage

The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service by email at : order@bellota-bellota.com, otherwise we shall have the discretion to refuse your claim after delivery.

Refund/Replace and Order Cancellation Policy

  • It is the receiver's responsibility to check the condition of any goods received, at the time of delivery.
  • Refund/Replace is only available when valid original receipt is provided.
  • Refund is applicable to expired or own-brand products, all other products are applicable for replacement.
  • Refund will be credited into Customer's credit card account within 4 weeks upon confirmation; or deducted the refund amount of your next order. The Reward Points awarded for that purchase will be deducted from and adjusted in your MoneyBack Card when the refund is made.
  • In the event that the Customer would like to claim a refund or return, please contact our customer service at order@bellota-bellota.com within 7 days from the date of delivery.
  • To cancel the order, please contact our Customer Service Team, latest by 24 hours before the order is delivered.

Force Majeure

The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.

Payment Terms

  • We accept payment by Paypal
  • All product prices listed are in HK dollars.
  • The Customer’s offer to purchase made on www.bellota-bellota.hk shall be subject to our sole discretion and may not be accepted subject to the availability of stock. A final and conclusive invoice will be presented to the Customer upon delivery.
  • www.bellota-bellota.hk may from time to time set credit limits for individual customers and www.bellota-bellota.hk reserves the right to limit sales including the right to decline sales to any customers.
  • www.bellota-bellota.hk reserves the right to change the payment terms for any order without prior notice.

Delivery

We offer FREE delivery (single location only) for purchases over HK$1000. For orders under HK$1000, a delivery charge of HK$150 shall apply for Hong Kong Island, HK$200 forKowloon and HK$250 for the New Territories

Delivery timeslot:

RegionOrder TimeEarliest Delivery Timeslot
  • Hong Kong Island & Kowloon
0:00 am - 11:00 am 7:00 pm - 10:30 pm on the same day
11:01 am - 3:00 pm 11:00 am - 3:00 pm on the next day
3:01 pm - 11:59 pm 7:00 pm - 10:30 pm on the next day
  • New Territories, Tung Chung & Hong Kong International Airport
 0:00 am - 11:00 am 8:00 pm - 10:30 pm on the same day
11:01 am - 3:00 pm 12:00 nn - 5:00 pm on the next day
3:01 pm - 11:59 pm 8:00 pm - 10:30 pm on the next day
  • Discovery Bay
0:00 am - 3:00 pm 12:00 nn - 5:00 pm on the next day
3:01 pm - 11:59 pm 12:00 nn - 5:00 pm on the day after tomorrow
  • Our next day service only applies to office delivery orders.
  • Order will be dispatched as soon as possible. The earliest delivery time would be the same day, or the latest within 7 days.
  • Delivery service is only available in Hong Kong Island, Kowloon and New Territories and not available for the Outlying Islands, including Cheung Chau, Lantau Island (except Ma Wan, Discovery Bay, Tung Chung and Hong Kong International Airport). No delivery service is available to the below areas: Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O. There is no overseas delivery service.
  • Delivery service is not applicable to areas that cannot be reached directly by our delivery service.
  • Delivery service will be suspended when typhoon signal No.8 or above or a black rainstorm signal is hoisted. In this event customers will be contacted to re-schedule delivery time.
  • If delivery is delayed, postponed or cancelled due to traffic, weather, different district or other factors, the Company shall not be liable for any loss or damage, no matter whether the factor which causes the delay, postponement or cancellation is within the control of the Company or not.
  • We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.
  • It is the responsibility of the Customer to notify bellota-bellota.hk immediately of any change to their delivery address.
  • We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.


These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and Bellota-Bellota® agree to submit to the exclusive jurisdiction of the Hong Kong courts. Bellota-Bellota® may revise these terms and conditions at any time without prior notice. If any dispute arises, Bellota-Bellota®'s determination shall be final. Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.


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